FAQs

When does Regal Plus deliver?
Your order shall be delivered between 2 to 6 hours ( With In Abu Dhabi, Ajman, Dubai & Sharjah city limits )during normal days, from the time of placing the order, incase of festive season the delivery time may be even more than mentioned.The cut off time for same day delivery is 7pm (UAE Time) All orders received after 7pm, shall be scheduled for delivery on next day. The deliveries begin at 10am till 9pm.

Is there a minimum order value for delivery?
There is a minimum order value required for free delivery. However there will be delivery fee charged of certain amount for all orders that do not meet min order value.

What is Regal Plus delivery process?’
Once order is placed online, after confirmation, it is pushed to the nearest store of your delivery address through an automated process. The order is picked and packed, checked for quality, physical condition, etc. by a dedicated team of trained staff and then sent for delivery at your door step. In case of any changes in the delivery schedule or ordered quantity, you will be notified well before hand. 

What if I'm not at home to receive my order?
Once the order is dispatched from the store. In case of non-availability at your residence, our Delivery Expert will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.

Can I change my order once it has been placed?
Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the store no further changes can be made in the order. In case you wish to remove certain products from the order you can write on order@regalplus.ae with Subject as your Order No. In case you wish to order some additional products, you can always proceed placing a new order or with us on order@regalplus.ae.

Can I cancel my order?
No return or cancellation is possible after accepting delivery. In case you would like to cancel the order for some reason, you can send us an e-mail on the 'Contact us' page with the following details: date of order, order number and reason for cancellation. Else you can inform our representative when he calls for the order confirmation for the delivery timing and date. We will cancel the order and process the refund

What if products ordered by me are out of stock?
In a rare case, where products ordered by you are out of stock, we would be providing Substitutes for the product unavailable. This substitute can be of the same variant but from a different brand. The decision for the substitute is taken by our Food Specialist who has a fair understanding of product catalogue. Our specialist will also suggest alternate products, incase similar products are not available, which could be delivered in place of the ordered products. In case, we are not able to offer substitutes, we will deliver the rest of the products at your convenience and process a refund for the out of stock products back on the same cards that was used to make the payment for the placed order.